Thank you for choosing Zisuki. We are committed to providing high-quality products and services. If you have any complaints or concerns, please review our complaints policy below.
- Right to Make a Complaint
As our customer, you have the right to file a complaint about a purchased product or service if it is determined that the product has defects or the service has not been provided in accordance with the contract or our terms of service.
- How to Submit a Complaint
You can submit a complaint in one of the following ways:
- Via Email: Send us a detailed description of the problem and photos (if applicable) to zisuki@mts.rs.
- By Phone: Call our customer service at +381 18 453 57 04, and our team will provide you with the necessary information and assistance.
- By Mail: You can send a written complaint to our address. Please include all relevant information about the purchase and details of the issue.
- Complaint Resolution Process
After receiving your complaint, our team will conduct an investigation and determine its validity. You will be informed of all steps in the process using the contact information you provided when submitting the complaint. We are committed to resolving your complaint as quickly as possible, and no later than 8 days from the date of receipt of the complaint.
- Options for Resolving Complaints
Depending on the nature of the issue and after determining the validity of the complaint, we offer the following resolution options:
- Product Repair: If possible, we will offer to repair the damaged product.
- Product Replacement: If repair is not possible, we will offer you a replacement product.
- Refund: If a replacement or repair is not possible, we will issue a refund of the paid amount.
- Contact
For any additional questions or information about the complaint process, please feel free to contact us via email at zisuki@mts.rs or by phone at +381 18 453 57 04. Our team is here to help you!