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Right of Withdrawal

Customers of Zisuki have the right to withdraw from the purchase of products bought through our website, without providing any reason, within 14 days from the date of receipt of the product. This right is applied in accordance with the Consumer Protection Law.

  1. How to Exercise the Right of Withdrawal

To exercise the right of withdrawal, you must inform us of your decision through a clear statement (e.g., a letter sent by post, fax, or email). You may use the provided withdrawal form, but it is not mandatory.

Please contact us via email at zisuki@mts.rs or by phone at +381 18 453 57 04 to receive further instructions.

  1. Conditions for Withdrawal

For a withdrawal request to be accepted, the product must:

  • Not be used, worn, or damaged.
  • Be returned in its original packaging with all attached tags and any additional accessories (if applicable).
  • Be returned within 14 days from the date you informed us of your decision to withdraw from the purchase.

  1. Refunds

In the event of a withdrawal from the purchase, we will refund all payments we have received from you, including delivery costs (except for any additional costs incurred if you chose a delivery method that is not the cheapest standard delivery we offer), without undue delay, and no later than 14 days from the date we received your decision to withdraw from the purchase.

The refund will be made in the same manner as the original payment unless you expressly agree to a different method; in any case, you will not incur any fees as a result of such a refund.

  1. Product Return

You must return the product to us without undue delay and no later than 14 days from the date you informed us of your decision to withdraw from the purchase. You are considered to have fulfilled your obligation to return the goods on time if you send the goods before the 14-day period expires. You will bear the direct costs of returning the product.

  1. Exemptions from the Right of Withdrawal

The right of withdrawal does not apply in the following cases:

  • The delivery of products made according to your specifications or that are clearly personalized.
  • The delivery of sealed products that are not suitable for return due to health protection or hygiene reasons, and that have been unsealed after delivery.

  1. Contact

For additional information or questions regarding the right of withdrawal, please feel free to contact us via email at zisuki@mts.rs or by phone at +381 18 453 57 04.

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