Welcome to Zisuki. Please read the following terms of purchase carefully before you begin ordering products from our website. By making a purchase on our site, you accept the terms outlined in this document.
- General Provisions
These terms of purchase apply to the sale of products and services through our website. The seller is Zisuki, and the buyer is a visitor to the site who completes an electronic order form, submits it to the seller, and makes payment via the internet or another agreed-upon method.
- Ordering
Products are ordered through an electronic form, or “cart.” The buyer is required to fill in all mandatory fields in the form for the order to be successfully processed. After submitting the order, the buyer will receive an email confirmation of receipt, which represents confirmation of the contract.
- Prices
All product prices on the site are expressed in Serbian dinars (RSD) and include VAT. Zisuki reserves the right to change prices without prior notice. Prices are valid at the time of order receipt and do not have a predefined expiration date.
- Payment
Payment for products can be made in one of the following ways:
- Card Payment: Through a secure payment system that supports Visa, MasterCard, Maestro, and DinaCard.
- Cash on Delivery: By paying cash to the courier upon delivery to your address (COD).
- Delivery
Delivery is carried out within the territory of Serbia, via a courier service with which Zisuki has an agreement. Delivery times depend on product availability and the delivery destination, but we strive to deliver all products within 3-5 business days.
- Complaints and Returns
In case of a complaint, the buyer has the right to file a complaint if the product has visible defects or does not comply with the order. You can read more about the complaint procedure on our Complaints page.
- Order Cancellation
The buyer can cancel the order within 24 hours of placing it. After this period, Zisuki reserves the right to charge delivery costs if the shipment has already been sent.
- Data Security and Privacy
Zisuki uses modern security protocols to protect your personal data and payment information. You can read more about how we collect, use, and protect your data in our Privacy Policy.
- Changes to the Terms of Purchase
Zisuki reserves the right to change these terms of purchase at any time. All changes will be posted on this page, so we encourage you to regularly check the terms of purchase.
- Contact
For any questions or concerns regarding the terms of purchase, please feel free to contact us via email at zisuki@mts.rs or by phone at: +381 18 453 57 04.